Service level -85 out of 10

I app**** for a bigger credit limit on my Mastercard in February. They wanted a 3-month bank statement which I supp****. They wanted proof of invoices and payments that I supp**** They wanted payslips - I can only get a statement with the amounts paid to me. I emailed that. Yet I continuously get text messages "Sorry we have missed you....pres 1" Capitec's random phone numbers fall in the SPAM range. I have asked to direct all correspondence to my email - it does not happen I have supp**** an alternative private Telkom number where they can phone to - but nothing happens. I have been to Die Boord branch in Stellenbosch. They tell me they need voice verification. I have never spoken to the card division so they can have a voice pattern on me. Die Boord branch is also unable to help me.

Conclusion: Capitec Bank and their card division may as well be restaffed with intelligent people. Service scale out of 10 I would gladly give -85 (minus 85).

Don't call me. Sort it out