Service level -10000

Hi Nicole Cetyana (in the ***** department)

Can you please advise what the status of my refund is? Since this is the only way to get any sort of communication or response from you..

Have you received my funds from Nedbank yet? Or have you even requested for it to be sent back yet? Or what??

I would like to request that someone higher up please look into this woman’s work and contact me as a matter of urgency with some legitimate answers as to when I can expect to receive my funds. (Not the smug woman who called me last week telling me a load of irrelevant ******* in that smug tone.)

I am absolutely disgusted in this bank as a business and at the level of service I have received. This is probably the 5th-6th complaint I’ve written to date about the same people and the same thing with no resolve in sight.