service is pathetic

Capitec client services department is the most useless department ever. I spoke to 10 consultants who can not resolve my query,they all kept me on hold until i drooped the call.the last consultant i spoke to was Chuene she said that she wont give e her surname she already gave me he name.Chuene kept me on hold for 21:39,after explaining my frustration she still kept me on hold for 11 minutes. All i was requesting was proof of payment/settlement letter. I also spoke to supervisor whom i told that my airtime is now low,line got cut she didn't bother calling me back. This bad experience is my goodbye at capitec. pathetic