Service is lacking at Capitec Bank

I am really disappointed with the call Centre consultants at Capitec Bank.I was given the run around to try resolve an issue that was meant to be resolved a while ago by the bank.I spent over an hour holding the line, being transferred and eventually speaking to a consultant, Rushdiyya. The email address I was given is invalid. I was not provided with a direct line to contact should I not be helped. I am left in limbo ,and I’m dreading phoning the call Centre AGAIN and going back and forth.Highly *********** !!!