Service is far from being proper

Goodday, After wrote my hello Peter review capitec contacted me, out of 90k I was de*****ed week after I received my cash on R26000. When I enquired I was told my case was closed and if I want more of my money because the 60k paid by *****ster to another account they need court order to release it, I ask the consultant who to I address the court order to no knowledge who should it be addressed to, why is it no communicated I don't know even today I don't know what needs to go to the court order and I need the balance of the money I am aware that person still has my money on his account, that's why from the biggining I did mentions that this autocratic way of communication from capitec sucks really.