Service has gone to the gutters.

Absolutely pathetic service from Capitec recently. No response, no feedback, no resolution. Nobody can give me answers regarding my credit facility, nobody can give me answers regarding SMS notifications. Capitec bank's service levels has dropped drastically and I am an account holder with Capitec for the past 12 years or so now. And to find out that nobody can assist with a query regarding my credit facility or me not receiving SMS notifications is an absolute shock. I will be changing banks and Capitec can now wait for their money the same way they are making me wait for my unanswered queries.