SH
Sabrina H

1 reviews | Active since Apr 2017

26 Nov 2023, 22:23

******* service From Capitec Bank

I have been with Capitec since 2017. It seemed to be an easy account to use- well not anymore at all. My daughter in London sends me money, I have tracked my transfer, and it says the money is in my account, which it isn't, I also have a debit order that I receive from a third party every Saturday, which did not arrive, my employer then did an immediate payment but alas it only arrived after a few hours. I do not trust them to look after my money. I do not have a lot so each cent is important to me, but they could not give a rat's ass about the individual. Please do not use them, their service sucks. Oh and their 24 hour helpline just rings and rings without being answered. They are a joke!!!

payment which did not come throuh!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply27 Nov 2023, 09:34
Official
Good day Sabrina  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank