**** service from capitec

Capitec call centre is the worst, i call them and talk to some lady who argues with me about my query like i dont know what im talking about, she puts me on hold and was tranfering me without warning me and my line cut thats after 9 minutes on the call. I call back and ask them to call me and im told “we dont call clients unless its **********” at that time they want to debit my account twice for a funeral cover. You dare debit my account again tomorrow i will reverse everything and cancel your ****y cover…****** nonsense. So what yall are saying is even if customers need urgent help and they dont have airtime, you cant call them back??? Your call centre service is ****!!!!!!!