Service fee *******

On the 11th of November I visited the Evaton Plaza branch to make a deposit at the Capitec DNR machine. the machine spit my black card without me even having to punch in my PIN. so I resorted to visiting the branch inside the mall to make the deposit. I had the teller my card and the cash to make the deposit. He did not advice me on that there was a cheaper option which i could have used as i guessed that maybe he was aware that their DNR machine was not working. (I had walked into the bank on another occasion to make them aware that the machine did not accept the black card and they said that they were aware). I went back to the back after realizing that the service fee was huge and requested that it would be reversed as I did not have any other option but rather to use the branch for the deposit, as you may guess, the response was:"We are sorry but there is nothing that we can do, we have reported the DNR on numerous occasions and it keeps getting faulty." I also raised another issue where i tried to purchase airtime on their app on the 11th of this month, and it returned an error message stating that they were aware of the problem and that they are working it. I attempted to make another purchase after the money was returned into my account and it sent the same message. this time the money did not come back nor was it reflecting on my phone. I then made another purchase upon when two transactions then appeared. A similar incident happened again today when i tried to process a cash send, transaction went twice, and even the person who tried to assist me at the branch was surprised that i received two smses per transaction... They refused to reverse the transaction as well as the service fees... another :"Sorry there is nothing we can do." A good bank going wrong fast...