Service failure

Good day Capitec Bank, Firstly your call centre agents are not helpful at all as they are always quick to rush you of the call. I called this morning requesting assistance to view my statements as via the online banking and the App it stops in Sept 2020. My simple request was to view it further as there is someone that owes me money and I wanted to see as to how much they owe. I have explain to Siya my issue and he was quick to refer me to the App. He asked if I have the App open I said yes and told me as to how to go further and that the statements will have to be emailed to me which was not helpful at all. He never even told me if there will be a charge as he said I can go as far as 8 years. I have worked in a call centre before and I know that if a client is battling you can rather stay on the online assist the client. As in some cases there are clients do not understand as to how to use the app so in my view what if was one of those clients that did not understand as to how to use the app. And I would like to know as how many of your clients has been rush off to use the app when they call your call centre. I am still battling with your app to retrieve this information which he could have assisted if he wanted to. A call centre agent are the front line of the bank and agents should be able to assist clients there and then and if the client still has time educate the client on how to use the app and be patient as well. regards Yolanda