********** service

I am writing to vehemently express my disappointment and dissatisfaction with your mishandling of my complaint in respect of the faulty card with which I was issued. Despite requesting swift and immediate action from Capitec, I have been given the runaround. Your generic response to my complaint was merely a PR stunt designed to create the impression that my case was being investigated, when it had actually been dismissed with blatant indifference.

The ‘designated official’ to whom my complaint was assigned, Siyasanga Blayi, mishandled my complaint with such blatant disregard and disrespect. Moreover, Siyasanga had the audacity to close my case without giving it the urgent attention required; this is laziness, incompetence and ineptitude of the highest level. It is clear that Siyasanga lacks the experience and expertise to resolve my concerns, marking my complaint as a simple ‘business insight’ when it is of a far more serious nature — as a result of Capitec’s faulty and malfunctioning card, due to no fault of mine, I am yet again being prevented from transacting on my account.

I insist on immediate action from Capitec to resolve this matter. Should Capitec fail to issue me with a properly working and fully functioning physical card at no cost, I will proceed with closing my account and escalating this case.