Service excellence

I was victim to an online **** and what should have been a R40 delivery fee turned out to be a R605.51 online **** to one or other obscure website.

I paid what I thought was R40 with my Captic card, and then realised what had happened when I got the payment confirmation vir SMS from Capitec.

I did phone them, spoke to an agent at the Customer care centre, explained what had happened. Shwe took all the details, gave me a reference number and said it can take up to a month form them to try and recover my money.

Well it was less than 2 hours later, and the money was back in my account. Thank you to all involved at Capitec. This was something I was not expecting today