Service does not work, yet suspends your account

Tried to log into Capitec through my mobile app, but the website could not connect to my phone. Then I generated a token password through the app, entered it correctly and the website kept telling me that the generated password was incorrect. I had to make a critical payment tonight, but now my account is suspended and I have to go into a branch to fix it, which I can only do in the morning. Not good enough!