AA
Arief A
1 reviews | Active since Sept 2011
06 Aug 2024, 12:54
Service delivery is Zero at Capitec.
Good day,
I have submitted several emails to Capitec customer service and still did not get any feedback. The service i received from Colleen Godfrey was absolutely terrible. She has no customer service skills whatsoever. She must send me an apology. Your whatsapp service is just the same no empathy whatsoever in responding to a client ,they leave you hanging halfway and then you have to re explain. Simple request that cannot get resolved.
Please go to my profile and investigate the request i made.
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Replies (2)
Capitec Bank's replyOfficial
06 Aug 2024, 14:08Good day Arief,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply06 Aug 2024, 14:08
Official
Good day Arief,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
AA
Arief A's updateReviewer Update
08 Aug 2024, 14:21Good day Capitec,
I was responded to by Nadine via WhatsApp who advised that she will contact me and guess what the appointment time has lapsed and i am still waiting for a call.
This is a reflection of your bad pathetic service that you provide to clients and that Capitec does not care about their clients needs and their complaints.
very very poor customer service.
I was responded to by Nadine via WhatsApp who advised that she will contact me and guess what the appointment time has lapsed and i am still waiting for a call.
This is a reflection of your bad pathetic service that you provide to clients and that Capitec does not care about their clients needs and their complaints.
very very poor customer service.
AA
Arief A's update08 Aug 2024, 14:21
Reviewer Update
Good day Capitec,
I was responded to by Nadine via WhatsApp who advised that she will contact me and guess what the appointment time has lapsed and i am still waiting for a call.
This is a reflection of your bad pathetic service that you provide to clients and that Capitec does not care about their clients needs and their complaints.
very very poor customer service.
I was responded to by Nadine via WhatsApp who advised that she will contact me and guess what the appointment time has lapsed and i am still waiting for a call.
This is a reflection of your bad pathetic service that you provide to clients and that Capitec does not care about their clients needs and their complaints.
very very poor customer service.