**** service

I am really ****ed off at Capitec.

I created a new Netflix account which should have been free for the first month. However, a R169.00 got debited from my account.

I called Capitec and I was advised that I would be charged R150.00 for this reversal.

How on earth does this make sense?

Because if they done reversing the money back into my account I would get back only a R19.00.

This is so stupid.

I work for a finance company and I am always recommending Capitec to clients who needs to change their bank accounts. I swear I will never ever advise anyone to change over to capitec.

After speaking to 2 people on the phone in waited so long to speak to a team leader who took so long to get to my call and my airtime died. And they didnt even have the decency to give me a callback.

This is really pathetic. I am disgusted of your contact centers agents.