Service Atrocious

Capitec ***** Department took the liberty of blocking my atm card temporarily due to suspected *****. Now that for me is not an issue, and if they suspect it rather safe than sorry. I received an email from the ***** department at 13:55 to alert me and request me to respond to the email. I responded to the mail yesterday (***) at 15:45 advising them it is not ***** and that the block must be lifted. So today (***) at a 13:00 I was unable to use my card at a store due to it still being blocked. I called Capitec and Chan Swarts assisted me. I was on this call for 12 minutes; it was like pulling teeth as she could not get hold of managers in their own team. Eventually she got hold of someone, I was advised that the department advised her that it would take 10 minutes. She asked if I wanted to stay on the line or should she give me a courtesy call back. I opted for the courtesy call back. So waited for 10 minutes and still I could not do anything with the card. No courtesy call also made now even 4 hours later. Thanks for not showing any courtesy. So, I proceeded to call again and this time I am assisted by Timothy. This oke want my entire pedigree, before he assists. (Something none of the other consultants were looking for before). So I give him the entire explanation (which he does not seem to grasp at first) But explaining myself has become second nature. So, he lets me hold on while he gets hold of someone in the so-called ***** department. He eventually returns and says they are still busy processing it. I told him it is ridiculous as it has taken way too long and way to many promises. I then request to speak to Shan apparently, they can only ask her to call me, but not transfer) passing the ***** like Habanna on a good day. So, I insist to speak to a manager in the ***** team. He says I need to hold on while he gets somone on the call. 37 Minutes later, holding on and my phone almost running out of battery they cut the call. No one calls me back (they do have me details. So here I sot now, Wednesday 21 October 2026, 16:47 (25 Hours Later) and I still do not have a functioning card, nor anyone interested in helping. And the courtesy call is yet to happen. Excellent Service. WOW