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melisa M

1 reviews | Active since Jul 2016

30 Jul 2016, 17:41

Service at Capitec going from brilliant to none at all?

<p>Hi,</p> <p>It has happened again, Up to date still didnt get the R600 back that was deducted and no service regarding the R3500 that was ****** from a Machine 15km away....the only advise go to Standard bank its their card machine?!</p> <p>Then again today, try and buy electricity.....first R150....nothing money goes of and i just get a warning, try again R100 this time, no problem I get my electricity.....whats happening to my bank, you used to be brilliant?!</p> <p>Capitec: Money Out -R150.00 from Gy; Ref ELECTRICITY; Avail R***x; 30-Jul. Call ********** 043<br />Capitec: Money Out -R100.00 from Gy; Ref ELECTRICITY; Avail R***x; 30-Jul. Call ********** 043<br />Capitec: Elect Token: 2 ********** 3 ********** 1996 Receipt No: ********** 56924 Electricity: R100.00 VAT: R12.28 Units: 46.1kWh Call ********** 043</p> <p>Melisa Labuschagne" ********** />Date: Jul 17, 2016 5:09 PM<br />Subject: Please reverse.<br />To: ********** />Cc: </p> <p>Hi,</p> <p>Electricity purchase min apart, please see and reserve</p> <p>Capitec: Money Out -R150.00 from Gy; Ref ELECTRICITY; Avail R***x; 17-Jul. Call ********** 043</p> <p>Capitec: Money Out -R150.00 from Gy; Ref ELECTRICITY; Avail R***x; 17-Jul. Call ********** 043</p> <p>Capitec: Money Out -R150.00 from Gy; Ref ELECTRICITY; Avail R***x; 17-Jul. Call ********** 043</p> <p>Capitec: Money Out -R150.00 from Gy; Ref ELECTRICITY; Avail R***x; 17-Jul. Call ********** 043</p> <p>No numbers supp**** only the amounts taken from 5:00 to 5:04pm</p> <p> </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Aug 2016, 07:14
Official

I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank