CM
Chris M
1 reviews | Active since Dec 2017
07 Dec 2021, 14:35
**** service
Capitec Bank has given me the most horrible service ever I used my banking app to do a cash send to my brother and they got the money pending , I went to a near by branch and they said they are escalating it to be available to me After 3 hours of the money being sent it's still pending Nd not cleared I called the customer care line they tell me that the money will be available in 3 days mean while it's their fault
In 3 months Capitec has been the worst bank ever to me
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Replies (3)
Capitec Bank's replyOfficial
07 Dec 2021, 14:37Good day Chris
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply07 Dec 2021, 14:37
Official
Good day Chris
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
CM
Chris M's updateReviewer Update
07 Dec 2021, 14:52What will contacting me tomorrow while the money needs to be used now?? When someone needs it to get home and stranded with no money
It's your bank's fault an now we must suffer truly speaking I need to change banks
It's your bank's fault an now we must suffer truly speaking I need to change banks
CM
Chris M's update07 Dec 2021, 14:52
Reviewer Update
What will contacting me tomorrow while the money needs to be used now?? When someone needs it to get home and stranded with no money
It's your bank's fault an now we must suffer truly speaking I need to change banks
It's your bank's fault an now we must suffer truly speaking I need to change banks
Capitec Bank's replyOfficial
18 Feb 2022, 21:35Hi Chris
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 21:35
Official
Hi Chris
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank