**** service

I have been into your branch, I have tried to solve this issue on your whatsapp line. I have emailed. I have literally done every single thing possible to sort this issue out.

Forget the fact the I keep failing your security questions when all my details on my app are the same information I am providing.

On the 21st may I did a atm cash withdrawal in Zimbabwe at stanbic borrowdale branch. The atm debited the amount of $150 from card but didn't disperse the cash, I have emailed a letter from the bank manager to your *** and I have had 0 response.

I then went into the greenstone branch on Wednesday afternoon and the lady called headoffice, headoffice said the transaction would be reversed into my account on Friday, latest Monday. It is now Tuesday and it has still not been reversed this is 11 days now, this should have been in my account within 24 hours. I need this matter resolved as urgent as I need to draw this cash out.

I am back in Zimbabwe now as I work here, I'd like some feedback on this matter urgently before I escalate this matter further.