**** SERVICE
<p>I called capitec call centre to discover that i have to wait another 5days for a piad up letter for an account which was paid 2-3weeks ago and when i phone im being thrown from one departmemt to the next like im a Clown.And now i still have to hear that theres still an amount outstanding after the branch in Mall of Africa gave me a settlement letter with amount payable,and now they cant seem to find where the money was paid in and i have to send them proof of payment and all that **** what type of bank is this?dont they hav3 a system to check but they ****ing asked your id number like they know what they doing.im fedup honestly and im so glad im not a customer of theres BECAUSE THEIR service is ****</p>
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
You see thats the problem theres always 2,3-5days where something needs to be resolved,by all means yes i understand but put yourself in my shoes this account was paid 2-3weeks ago and still i must run after Capitec to get a paid up letter which i find unacceptable in my eyes its BULL**** why take so long just for a PAID UP LETTER TO BE ISSUED?as for your customer care service also they just talking **** about it wil be resolved today still and still NOTHING.
You see thats the problem theres always 2,3-5days where something needs to be resolved,by all means yes i understand but put yourself in my shoes this account was paid 2-3weeks ago and still i must run after Capitec to get a paid up letter which i find unacceptable in my eyes its BULL**** why take so long just for a PAID UP LETTER TO BE ISSUED?as for your customer care service also they just talking **** about it wil be resolved today still and still NOTHING.