**** service !!!!!!!!!

I ordered items on Takealot and paid for it. I received confirmation of payment and waited anxiously for delivery. Then only to get an email to say that payment never went through. There is no reason why it never went through. Not at all happy. Then to try and sort the problem out you have to phone the bank. No toll free number. No ways. 24 minutes later we will sort out why it was not paid. What a ****** joke. There is NO reason why the payment never went through.