Service

I emailed them on 10/07/2023 @ 09h58 and received response back on 10/07/2023 @ 15h59 which is reasonable as it was the same day.

On 11/07/2023 @ 11h24 I emailed them to follow up on my query with no reply.

On 12/07/2023 @ 09h29 I emailed them again to follow up on my query with no reply.

Today 18/07/2023 @ 13h23 I emailed them to congratulate them on a wonderful service and immediately @ 13h24 I received an email back

I must say that they have a wonderful service and hope that they will keep up the good work.

They must keep to their statement on their emailes to give feedback within 2 days

Then I am not even saying the wonderful service on their whats upp line.

There on 10/07/2023 @ 10h02 they advised I was transferred to an agent. Same day @ 14h03 I received a message that an agent will with me shortly as they are currently still busy.

In the 10 years that I am with them I have never battled with them like now. Service like this makes a person what to close the account and go somewhere else which my want to assist a customer.

After this they will close my open incident and come back with a comment stating it was unsuccessful or some other story.