******* service

I transferred money from my capitec account to a Namibian FNB account on 12/09/24.I sent proof of payment to recipient only to find out that I used universal branch code and it should have been Namibian branch code. 16/09/2024 I went onto my banking app and did a reversal. Received confirmation email with reference number informing me that it will take 3 days. Today 20/09/2024 I phoned in with reference number and i was told it will take14 to 21 days after I received written confirmation of the 3 days.i called back as 1st consultant hung up. Next consultant couldn't find reference number..went through the whole security check again.Call was dropped again. Got a message to say that I can follow up on my query using WhatsApp. Tried that only to find out it's not a human on the other side!!! I am very frustrated at this point as I am clueless as to how far my query is!! To crown it all off this is not the 1st time I am experiencing ******* service from Capitec. 3 years later I am still waiting on a *****ulent transaction to be investigated!!! I am so done ..will definitely not be continuing this one sided relationship with Capitec