wP
whitney P

1 reviews | Active since Jul 2020

26 Jan 2021, 08:13

**** service

i find the service of capitec totally BS a few weeks back i needed my card number because the day and age we are living in everything is done online but because i could not install the CAPITEC app I had to pay R70.00 for a card i did not need and then to put the cherry on top of the cake yesterday when i tried using the NEW CARD a few weeks old i get a CHIP MALFUNCTION ERROR so now it my responsibility to go into a branch and get a new card and then again obviously i will have to pay another R70 for a new card which again i did not damage this is absurd I want my money back you guys just know how to make money out of people

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Replies (2)
Capitec Bank
Capitec Bank's reply26 Jan 2021, 08:16
Official
Good day Whitney 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank
Capitec Bank
Capitec Bank's reply29 Jan 2021, 16:52
Official
Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards

Complaint Management

Capitec Bank