wP
whitney P
1 reviews | Active since Jul 2020
26 Jan 2021, 08:13
**** service
i find the service of capitec totally BS a few weeks back i needed my card number because the day and age we are living in everything is done online but because i could not install the CAPITEC app I had to pay R70.00 for a card i did not need and then to put the cherry on top of the cake yesterday when i tried using the NEW CARD a few weeks old i get a CHIP MALFUNCTION ERROR so now it my responsibility to go into a branch and get a new card and then again obviously i will have to pay another R70 for a new card which again i did not damage this is absurd I want my money back you guys just know how to make money out of people
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Replies (2)0
Replies (2)Capitec Bank's replyOfficial
26 Jan 2021, 08:16Good day Whitney
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Jan 2021, 08:16
Official
Good day Whitney
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
29 Jan 2021, 16:52Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply29 Jan 2021, 16:52
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
