ZD
Zama D

1 reviews | Active since Jan 2023

14 Feb 2024, 09:53

********** Service

The worst bank ever I reported ***** last year December 27th, 2023 till today no response nothing. Agents at their call center looks at your reference number then cut you off and tell you it's the system that cuts the call off. They cannot call you back you get to be sent from pillar to post, call log closed no notification nothing at all. I have never seen such bad service I have closed my account and will be closing my son's accounts too with the bank I never want to work with such an institution. That it's the biggest bank it does not mean it needs to treat it's client in such a manner big or small, very disappointed in their ********** service.

0
Replies (1)
Capitec Bank
Capitec Bank's reply14 Feb 2024, 15:40
Official
Good day Zama

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank