Service

Thank you for sharing your feedback, and I’m really sorry about the experience you’ve had 🌸 I understand how frustrating this must be, especially after multiple calls and not receiving updates. To help clarify how the Capitec Mercant Loan process works and how you can get support quicker: You can reach us on our WhatsApp channel to request an update, or You can call directly via the Capitec app, which connects you straight to the Loans team When you apply for a loan on the Capitec app, the system provides an immediate outcome to confirm whether you qualify or not. If you qualify and receive a pre‑approval, the app will generate a reference number, and you’ll receive a call back to continue the process If you don’t qualify, the app unfortunately won’t generate a reference number or a call back, as there’s no active application to progress If you’d prefer to speak to someone directly, you’re welcome to contact our Direct Loans team on ***, or you can visit your nearest branch for in‑person assistance. We truly appreciate your feedback, as it helps us improve.