LM
Lindiwe M
1 reviews | Active since May 2019
30 May 2019, 11:55
Service
Capitec is on nonsense bank I have ever used ... Rosebank on is even worse ... They should remove they guy (Kabelo so says his name tag) on the door he is very useless ...
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Replies (2)
Capitec Bank's replyOfficial
30 May 2019, 12:06I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply30 May 2019, 12:06
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Best regards,
LM
Lindiwe M's updateReviewer Update
30 May 2019, 13:40Thank you for the urgent response .... For several time I go to Capitec Rosebank to ask something from the guy on the do but he never gives me a satisfying answer.sometimes I would call Capitec center then I get help
This morning the queue was very long it both deposit and withdrawal, some lady asked him if she can deposit inside since the queue is long and there is only one atm working then Kabelo said No she a has to
But never said the reason why ...then then the G4S Came when I was about to use the ATM it just went "out of service" I personally called him and asked him what options do we have, the guy just said "G4S is busy and left.... After 45minutes of waiting I heard him telling a customer that it will take another 30minutes ... I called him and asked him again ...he just went like "it might take another 30-40min ....well then I asked why can't we deposit inside and he said "G4S" is busy ...then but before they came u said we must use ATM now it's G4S... Like this Kabelo guy doesn't know his job .. and his client services sucks ...I am fuming right now....
This morning the queue was very long it both deposit and withdrawal, some lady asked him if she can deposit inside since the queue is long and there is only one atm working then Kabelo said No she a has to
But never said the reason why ...then then the G4S Came when I was about to use the ATM it just went "out of service" I personally called him and asked him what options do we have, the guy just said "G4S is busy and left.... After 45minutes of waiting I heard him telling a customer that it will take another 30minutes ... I called him and asked him again ...he just went like "it might take another 30-40min ....well then I asked why can't we deposit inside and he said "G4S" is busy ...then but before they came u said we must use ATM now it's G4S... Like this Kabelo guy doesn't know his job .. and his client services sucks ...I am fuming right now....
LM
Lindiwe M's update30 May 2019, 13:40
Reviewer Update
Thank you for the urgent response .... For several time I go to Capitec Rosebank to ask something from the guy on the do but he never gives me a satisfying answer.sometimes I would call Capitec center then I get help
This morning the queue was very long it both deposit and withdrawal, some lady asked him if she can deposit inside since the queue is long and there is only one atm working then Kabelo said No she a has to
But never said the reason why ...then then the G4S Came when I was about to use the ATM it just went "out of service" I personally called him and asked him what options do we have, the guy just said "G4S is busy and left.... After 45minutes of waiting I heard him telling a customer that it will take another 30minutes ... I called him and asked him again ...he just went like "it might take another 30-40min ....well then I asked why can't we deposit inside and he said "G4S" is busy ...then but before they came u said we must use ATM now it's G4S... Like this Kabelo guy doesn't know his job .. and his client services sucks ...I am fuming right now....
This morning the queue was very long it both deposit and withdrawal, some lady asked him if she can deposit inside since the queue is long and there is only one atm working then Kabelo said No she a has to
But never said the reason why ...then then the G4S Came when I was about to use the ATM it just went "out of service" I personally called him and asked him what options do we have, the guy just said "G4S is busy and left.... After 45minutes of waiting I heard him telling a customer that it will take another 30minutes ... I called him and asked him again ...he just went like "it might take another 30-40min ....well then I asked why can't we deposit inside and he said "G4S" is busy ...then but before they came u said we must use ATM now it's G4S... Like this Kabelo guy doesn't know his job .. and his client services sucks ...I am fuming right now....