**** service

2 years ago I asked for a money reversal because I did not get the goods I bought, I was told I will be charged an amount for that request irregardless of whether the account they are going to reverse the money on has money or not. Even today I have not received any feedback regarding that request. Today I am calling them to ask for the same thing this bank has not improved like other banks. I am told I need to go open the case my issue is a civil matter. I am leaving this bank for good. It’s useless and they do not improve. I am sure FNB can do a lot better