*********** service

Hi, some years agi I did face financial difficulty and opted for debt administration. All well and everything paid up. In the meantime I worked out of country and recently returned home. I phoned and was told to send my debt clearence certificates, which I did, received a ref number and all that. Waited a while and enquired again and was told its under investigation. I went to two seperate branches, at one branch I was told to phine the customer care line, the other branch at least scanned the documents and that is where it ended. I have sent many an email and receive the same useless response.. we are investigating and an agent will call you soon. Well its been about three months now and no damn agent has phoned nor has my credit status been updated. I AM NOT UNDER DEBT ADMINISTRATION. I need to apply for a loan as well credit card but due to your useless service I cannot.