Serious security issues at Capitec

My partner and I recently encountered a distressing issue with Capitec that has left us questioning the security of their banking services. Someone managed to duplicate my partner's account and made several unauthorized purchases of alcohol at various locations we have never visited. This was especially shocking because the account balance was R0.00, as we typically keep our money in a savings plan.

When we transferred money from the savings plan to the main account, it mysteriously disappeared. Capitec informed us that the *****ulent purchases were made on a negative balance, which seems highly improbable and raises serious concerns about their system's vulnerabilities.

We have attempted to resolve this issue with Capitec, but their responses have been unsatisfactory and have not addressed our concerns. This experience has been both financially and emotionally draining, and we expected better security and customer support from our bank.

We hope Capitec takes immediate steps to investigate this matter thoroughly and improve their security measures to prevent such incidents from happening to others. We also seek compensation for the unauthorized transactions and a resolution to restore our trust in their services