Sent from pillar to post for help with loan settlement

While I always love Capitec and the ease of dealing with your agents in the bank and the call centre I am finding it extremely frustrating and unprofessional to be sent from pillar to post to sort out a reduced settlement amount quote cia the Call Centre. Each person says it’s not them and puts me through to someone who then does the same. Almost 40mins later and no resolve. I have been a good client and really would appreciate that Capitec helps me and tries to reach me halfway.