Senseless Procedures putting customers at risk

Good day,

My name is Sharon Maja. I am so frustrated and angered at how my account was handled by Capitec Forensic department. I’ve been with Capitec for more than 6 years, I never had any issues with them, my account has been running smooth; however all of a sudden there is ***** taking place on my account, due to R10 000 received my account; therefore my accounts gets blocked. I don’t understand how a transfer from another account gets my account to be blocked. I can’t access my account, I am getting paid a salary on this account and all my debit orders are going through this account. We are heading to month end now and still I can’t get my account to be unblocked. I’ve been phoning the help center, every day after work I am driving to the branch trying to get this sorted but NO..i am being taken from pillar to post. The other day I was told to make a statement at a police station and just when I did, the following day I am told to get a case opened. I can tell that this query is just going to drag and exhaust me. I am so fed-up as it is. It’s been 2 weeks already hoping I will be contacted in regards to an investigation or something on this account but nobody contacted me. I mean I could be wrong but I don’t think there is any ******** who can be chasing people around asking for her account to be opened, because they know that they will be caught. The least you could do before you block people’s account is to maybe do a background check, even on the account itself just to trace if the person could be a high risk or if there’s been any form of previous report or suspicions of some sort/ whatever the case maybe. You can’t just block accounts of innocent people. I really don’t get it. I don’t even get a notification from the very people that I’ve been with for so long; just to atleast say “there’s ***** taking place on your account, we need to quickly investigate the matter.. so that if the bank suspects any ******* activities, I can also agree and put things on hold, rather than to wait until transactions go through, then block the account.

I am not making this noise because there’s so much money in my account that I am looking to use. I can always move over to another bank but I just always preferred my Capitec because I’ve been with them for so long and I’ve been happy with them. What disappoints me the most is that even after banking with them for that long, I am being treated like I am a ********, going in and out of police stations. Imagine if I had an emergency! a person can die because of Capitec nonsense procedures. I mean as it is, if I didn't have that extra support, how would live when all money is locked?? I am so disappointed, please someone help me get this sorted.