Sending Money to the Wrong person

Item: Capitec Bank
Rating: 1
Author: Sandiso N

I Just called Capitec to say i made an error of sending R200 to cellphone number *** which was previously used by my cousin. my cousin shares the same name with my friend whom i wanted to send the money to. A consultant told me they cant be able to help, simply because the person is not picking the phone.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

27 Sept 2020, 08:53

Hi Sandiso

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply27 Sept 2020, 08:53

Official

Sandiso N's updateReviewer Update

28 Sept 2020, 19:03

Hi guys, the money was transferred back to my account, I also learnt a lesson that it's important to do a 1000 verification before executing a transaction.
Thank you Capitec Team.

Regards

Vincent Sandiso

Sandiso N's update28 Sept 2020, 19:03

Reviewer Update