Sending money to the wrong account and not getting assistance from Capitec

I transferred money to the wrong account,I called Capitec that very same time they told me they can’t reverse money after 20:00 as I called at around 20:30.The next morning I called and they told me they need to call the person I transferred money by mistake to,to ask for her permission to reverse the money. They called me back to tell me they cat get ahold of the person and I should visit the nearest branch.I went there and they just helped me by getting the persons contact numbers.I called her and she said she doesn’t have money to pay me back and I should deal with Capitec. They didn’t even try to help me in any way,I asked for the persons address to send them a letter of demand as I already went to court to report the matter but they refused