SELLING LIES AND BULLING CLIENTS

WENT TO CAPITEC LAST WEEK TO GET INFORMATION ABOUT LOAN BEFORE APPLYING ALSO TO TAKE A DECISION.WAS TOLD INTEREST CAN GO UP TO 18% THAT TO GET THE EXACT RATE I SHOULD APPLY IF I DO NOT AGREE IT WILL BE REVERSED.SAME DAY I VOICED MY DISATISFACTION WAS TOLD TO COME NEXT DAY I DID NEXT DAY AM TOLD NO WE CANT HELP YOU.I PUT A COMPLAIN ON HELLO PETER CAPETIC SAID THEY WILL GET BACK TO ME IN 3 DAYS.TODAY ITS THE THIRD DAY NO ONE HAS EVEN BOTHERED TO CONTACT ME OR FIX THE PROBLEM.BIANCA WAS SUPPOSE TO HANDLE THE ISSUE ITS NOT HANDLED. I REFUSE TO PAY FOR THE INCOMPETENCY OF YOUR CONSULTANTS .IF I WAS SUPPOSE TO BE CHARGED LET ME BE CHARGED THE PROMISED RATE 18% WHICH I DIDNT WANT AS WELL.I HATE BEING TREATED LIKE A STUPID DOG THIS BANK IS MORE THAN TERRIBLE THEIR CONSULTANT LIES ,COMPLAIN ADMINISTRATORS LIES AND GIVE YOU FALSE HOPE....HELP ASAP STOP GIVING EXCUSES