Selfish capitec

I've previously written a review regarding capitec client care and service. I was the victim of a ******* by knifepoint and until now I have still not received any real help from capitec. everyone that contacts me from capitec says that they are not taking responsibility for the money that was ****** from my kreditcard via my banking app when my phone was ******. The latest news regarding this is that they say my PIN was used to enter the app but when I was robed I did not give my pin to the person my pin isn't on my phone and there's no way for him to have had it. This has been a severely emotional and difficult time for me but capitec is selfish and doesn't care. In this time capitec has just proven how little they care for their clients. I do not believe I should be held liable when I am the victim. Capitec doesn't care about anything but making money out of innocent clients. I also do not believe that just having a 5 digit pin for something so important is exceptable. I have seen other banks that use much more complex pins as well as face recognition before anything can be done on the app. I have never in my life felt so disappointed and alone.