RG
Ruda G

1 reviews | Active since Mar 2009

14 Nov 2023, 10:12

Selfies now the new ridiculous and laughable security measure

Without any notice, Capitec Bank now requires one to take a selfie when loading a beneficiary and make a payment on the App. The agent could not explain when and why this new so-called security procedure was put in place. How will a selfie of all things provide security?? It is laughable and utterly ridiculous. I had no option but to make another plan and make a payment - from the same app, to an already loaded beneficiary. So why is this secure and the new beneficiary being paid from the same app, with the same PIN is not secure? A total waste of my time and energy. Perhaps Capitec should consult their clients first before they implement senseless and laughable so-called security measures.

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Nov 2023, 10:57
Official
Good day Ruda

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank