BR
Brandon R
1 reviews | Active since Jun 2011
29 Jan 2026, 14:46
Selfie verification issue with your app!
I am VERY frustrated! December I was unable to make payments to new beneficiaries. I was then told I had to go into a branch and update my fica. I went in and the branch updated my biometrics and picture and took a copy of my id. Since then I have been still battling to make payments to new beneficiaries as well as previous ones that state it’s not selfie verified. I have called in 3x about this! It is now month end I need to make payments and I have spent countless times on the phone with call centre who cannot have this sorted out. It has now been escalated to your app team which is taking very long, I have payments to do! Can someone actually treat this with importance!
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Replies (2)
Capitec Bank's replyOfficial
29 Jan 2026, 16:47Good day Brandon
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply29 Jan 2026, 16:47
Official
Good day Brandon
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
BR
Brandon R's updateReviewer Update
29 Jan 2026, 21:54Hello. You may cancel this. I found time to go into the branch. The lady at Beacon Bay retail park branch, Analisa - she was absolutely AMAZING and helped have this issue sorted out! Please ensure this thank you is passed onto her and the branch she is at. What an amazing asset!
BR
Brandon R's update29 Jan 2026, 21:54
Reviewer Update
Hello. You may cancel this. I found time to go into the branch. The lady at Beacon Bay retail park branch, Analisa - she was absolutely AMAZING and helped have this issue sorted out! Please ensure this thank you is passed onto her and the branch she is at. What an amazing asset!