selfie verification issue

I had probelems with the selfie verifiction, I spoke to an agent via whatsapp they advised I go to a branch, the branch agent did everything they could do and phoned in to someone at a higher level of support a couple thigns were changed and I was told to wait a couple days to see if it started to work...didnt, contaced an agent via whatsapp they escalated it to the top of tech support and the app was updated to fix whatever the error was. This took from Monday the 16th of February to the 25th of February from me first contacting an agent to the update being released and there no longer being a bug or lack of compatability.

I am very pleased at the customer service provided.