EN
Eileen N
1 reviews | Active since Aug 2024
08 Aug 2024, 11:12
Selfie feature on Capitec Bank App
The new selfie feature on Capitec bank is VERY annoying. I've been trying to do a cash send for the last 2 days for my helper. It cannot identify me. Eventually, I went to the branch in Mimosa Mall Bloemfontein. All the staff member said was "sorry, there's nothing we can do" This is unacceptable. I have to move all my money to my other account. I will no longer put any funds into Capitec.
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Capitec Bank's replyOfficial
08 Aug 2024, 14:10Hi Eilen, we're genuinely sorry to hear about your experience. We take all feedback to heart and are eager to understand and address your concerns. Could you please reach out to us on our official WhatsApp number at ***? We'd appreciate the opportunity to assist you further.
Capitec Bank's reply08 Aug 2024, 14:10
Official
Hi Eilen, we're genuinely sorry to hear about your experience. We take all feedback to heart and are eager to understand and address your concerns. Could you please reach out to us on our official WhatsApp number at ***? We'd appreciate the opportunity to assist you further.