AE
Anna E
1 reviews | Active since Nov 2012
23 May 2025, 10:47
Selfie app does not work
I've been struggling fr days to make a payment. Does not work on Desktop or Phone. The selfie page does not come up. It goes traight from 'Take a Selfie' to You cannot be verified. Mcepo at the Helpdesk is clueless. The only solution is to go to the bank. Why does Capitec alwys advertise they have the best banking interface when it does not work?
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Capitec Bank's replyOfficial
23 May 2025, 12:36Good day Anna
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 May 2025, 12:36
Official
Good day Anna
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank