SEGREGATION/ DOUBLE STANDARD

My husband approached Capitec bank FOX STREET & KRUIS to open an account based on the requirements needed as a foreign national. See below copied from Capitec Bank website. 1. Original identification document South African citizen/resident Foreign national Valid Foreign Passport Valid permanent residence Original Salary slip/Employer letter Adult YES YES YES

My husband provided all the documents required but the account was not opened and no reason(s) was given.

He met a consultant and the branch manager Talent and Olga respectively for more than 2 times asking them the reason why they can help him, he was only told the matter will be investigated and revert back and this more than 4-8 weeks and nobody called. He has a valid passport and permanent residence permit holder permit and payslip which qualifies him but instead, he was denied. He queries Mr Talent why but no concrete answer also the branch manager to.