See my messages send to them and they refusing to refund my money, this was detucted from my credit card and was reported immediately at the branch I was told payment is still pending in China and my card was used, I have my card with me how did they get

See my messages send to them and they refusing to refund my money, this was detucted from my credit card and was reported immediately at the branch I was told payment is still pending in China and my card was used, I have my card with me how did they get my details I don't do online shopping, never did and never will. However they advise there was an OTP pin and the case is closed