Security upgrade needed please

Thank you for sharing your concern with us. I understand how important your security is, especially when transactions happen late at night or early in the morning. I appreciate you bringing this to our attention. At the moment: The selfie check is used for certain high‑risk actions, like adding or paying a new beneficiary, to protect your money. Some other activities use different security steps, such as app sign‑in, your Remote PIN or behavioural checks in the background. I completely understand your point, and I will share your feedback with our security team. We are always improving our digital security and your suggestion helps us see where clients feel extra protection is needed.

Is there perhaps anything you require further assistance or clarity with today from myself? 😊

As there is nothing I can assist you with right now I will be closing the chat, Thank you so much for reaching out to Capitec Bank today—it was a pleasure assisting you! If you ever need help again, don’t hesitate to contact us. We’re always here for you. 🙌 You might receive a short survey at the end of our chat to share your thoughts on the service you’ve received today. Your feedback is super important and always appreciated! 💬 Wishing you a wonderful rest of your day, and we hope to chat again soon! 🌟 Take care and goodbye for now! 👋

Hello Mfanelo, with reference to our telephone conversation/email correspondence. I trust that you satisfied with the outcome. We have proceeded to close your complaint. Kind regards Capitec Bank