1 reviews | Active since Mar 2017

16 Oct 2016, 20:46

Security threat

<p>I was intending to book a holiday for November. I logged on Booking.com to search for some holiday destinations. Since I was undecided but wanted to secure the booking I entered my correct card number but purposely entered incorrect cvc number. To my surprise Capitec allowed the hotel to debit my account without my full consent. I went to the branch in Centurion to request a reversal. I was sent from pilar to post And was told that they will investigate and the investigation might take 30 days. That's nice only if you are a millionaire.</p> <p> </p> <p>No one could explain how can an amount be debited from my account with a wrong cvc number? This is a serious security problem. I requested my input from the hotel and the cvc is totally different from mine...</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Oct 2016, 09:54
Official

I acknowledge your posting, and have referred it to Robin Klein for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,