YG
YOGENDRI G
1 reviews | Active since Feb 2017
11 Feb 2017, 10:13
Security Issues
<p>I went to ATM to withdrew cash. Once I put my card in the ATM it ask for my cellphone number. I put in my cellphone number. The card was stuck in the ATM, whilst standing I received messages that money was taken out of my card. I called the Capitec Bank care line to report the incident. Money was also taken out at Pick and Pay Verulam. Surely there should be some sort of identification process to withdraw cash from Pick and Pick . I was advised by customer care agent that there will be no way I can recover my money. I am sure if it was any other Bank they would assist their customers. Surely banks must have insurances for their customer. I want everyone to know about Capitec Bank and their poor security measures. I want a person from Capitec Bank who wants to help to contact me urgently in this matter.</p>
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
13 Feb 2017, 08:43I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply13 Feb 2017, 08:43
Official
I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
YG
YOGENDRI G's updateReviewer Update
16 Feb 2017, 15:11Just letting everyone know of the response I received from Capitec Bank: I was contact from from Capitec Bank agent asking alot of questions. I ask her if I will be getting my money back and she said no. I am really angry that all other banks in SA have advised me that they would pay my money back if I I was banking with them. I suggest Capitec advise their clients of the consequences of banking with them. I was told if you have an investment account with Capitec and if you bank card is ******.The ********* will also be able to access this money from your bank card. REALLY POOR/SCARY SECURITY MEASURES FOR A BANK.
YG
YOGENDRI G's update16 Feb 2017, 15:11
Reviewer Update
Just letting everyone know of the response I received from Capitec Bank: I was contact from from Capitec Bank agent asking alot of questions. I ask her if I will be getting my money back and she said no. I am really angry that all other banks in SA have advised me that they would pay my money back if I I was banking with them. I suggest Capitec advise their clients of the consequences of banking with them. I was told if you have an investment account with Capitec and if you bank card is ******.The ********* will also be able to access this money from your bank card. REALLY POOR/SCARY SECURITY MEASURES FOR A BANK.