Security is not important

I had a phone call from somebody pretending to be Capitec ***** department asking questions and asking me to log into the app. I suspected ***** and stopped the conversation. I reported the incident to the client service by email as well as on the website. Nobody from the ***** department contacted me yet. They are more interested in my account number than the actual ***** attempt.

On another occasion a payment went of twice on my account with different amounts. When I tried to report suspected ***** telephonically I "failed" the security questions and was told to go to a branch. The possibility of ***** was of no interest to customer service