Security Breach

I did an online purchase, ram couriers sent me an sms that my delivery will be scheduled for another day instead of the due date. Minutes later I received another sms from ram stating that I should pay an additional amount which I did. Within an hour R8000 was debited from my account. I stopped my card and contacted the ***** department. They couldn’t do anything because they said that they had sent out a warning message to all customers. I checked my banking app, never received the sms. R8000 was ******, my card was with me in kzn, the cloned card was used in Pretoria. My money was not protected at all. My money was ****** whilst the ***** department that is paid to investigate can’t do anything about it. I am appalled.