SECURE MODE SUSPENSION

All i need to do is un-suspend my secure mode facility - When visiting the branch quickly over the weekend - to query about my account, and hw do i re-activate my secure mode - the staff at Capitec went around asking each other on how to do the secure mode activation...eventually when nobody knew the consultant just printed me the page from the website that explains how i should activate it, but didn't reveal how i get it to not be suspended anymore. Not everyone has time to go into the bank - some people need ONLINE assistance with these kind of queries can anyone assist me in resetting this facility for my account ***very frustrating***<br>