Secure Code Drama

<p>I activated Online shopping on the capitec app and after 24hrs I was send a Secure Code. Which I unfortunetly deleted by mistake. When I called the call center I was told I need to go to the branch to have it resend to me. At the branch a guy by the name of Manqoba told me he will not be able to send it I have 2 download another app because the one I use on a regular is now outdated. After explainin to him more than 3times that i already tried to register and already got the secure code but deleted it and tht all i needed was for it to be resend to me. He finally asked 1 of his colleques how tht is done and if what I was requesting was not rock science. He resend it. He was very irate with me when I asked when I am gona get the sms cos he didnt know. I asked if he can give me a print out 2 show that I came to the branch but he said the was nothing he could give me. I have recieved the code but now my question is, is this a training issue or attidute issue? If you dont know ur products surely you should ask for help. </p>